My leather strap is showing signs of wear. Is this normal?
Olivia Burton's luxurious leather straps are treated using
higher-quality tanning methods. Variations and imperfections are
characteristic of genuine tanned leather products, which may
darken, fade or change in colour and texture over time. This is
evidence of the leather’s purity, not a defect, fault or quality
issue. Olivia Burton consider the natural ageing process as part
of the beauty of materials.
In order to preserve your leather, Olivia Burton recommend
treating your strap with a leather protector before wear to
provide resistance against dirt and moisture. Remember to keep
your leather strap away from intense sunlight, heat, water,
humidity, makeup and perfume to prevent any damage or marking.
When it comes to removing small stains, Olivia Burton suggest
gently wiping the leather with a soft, thoroughly wrung cloth and
mild soapy water. Repeat using clean water.
Straps are not covered under warranty, but Olivia Burton do hold
limited stock of replacement straps that are available to
purchase. You should expect to have to replace light-coloured
straps around every 12 months.
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Can I buy a leather alternative?
Olivia Burton is proud to offer a range of vegan-friendly
watches, featuring soft faux leather straps. A better alternative
to genuine leather, these synthetic styles are designed to look
and feel as luxe as the real thing.
Olivia Burton have also introduced a collection of eco-conscious
watches. Style conscious in more ways than one, the straps on
these styles are expertly made from recycled materials, resulting
in a plush suede-effect.
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Is my strap adjustable?
Links can be removed and added to Olivia Burton's linked bracelet
watches.
Olivia Burton's big and midi dial bracelet styles can have a
maximum of three links removed.
Wonderland bracelet styles can have up to eight links removed.
You can add as many links as needed to any of Olivia Burton's
other bracelet watches.
Extra links can be purchased from us. An international shipping
fee will apply. Please contact our Customer Care team at
HELLO_US@OLIVIABURTON.COM, to discuss your requirements.
Olivia Burton's big dial leather straps can be adjusted from
approximately 16 cm to approximately 21.5 sm.
Olivia Burton's midi dial leather straps can be adjusted from
approximately 15 cm to approximately 20.5 cm.
Olivia Burton's big dial mesh bracelets can be adjusted from
approximately 15.5 cm to approximately 21 cm.
Olivia Burton's midi dial mesh bracelets can be adjusted from
approximately 15 cm to approximately 20 cm.
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The plating on my watch is showing signs of wear. Is there
anything I can do?
Olivia Burton uses better plating methods available, but it is
the nature of plating to wear over time, especially when it comes
into contact with body creams and perfumes. To keep your watch
looking pristine, Olivia Burton always recommend removing your
watch when it may come into contact with water, perfumes and body
creams.
Please note: Rose-gold plating is, by nature, less durable and
will fade quicker over time.
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Is my watch waterproof?
Your watch has a water-resistant rating of 1 ATM or 10 m (1 Bar),
making it suitable for everyday use and resistant to modest
water/rain splashes.
To prolong your watch’s lifespan, Olivia Burton always recommend
removing it before swimming, showering and bathing.
It’s also vital to take off your watch before entering a steam
room or a sauna. Extreme heat can cause watch seals to expand and
create openings for water droplets to penetrate inside the
design.
Please note: any water damage to your watch is not covered under
warranty.
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How long should my battery last?
The average battery life is 12 months. All watches come with a
battery saver in the crown that needs to be removed to activate
the battery. To start the battery, remove the plastic tab and
press the crown into the side of the case. If your watch has
stopped working, it's likely the battery needs replacing. Any
local independent jeweller will be able replace your battery.
Olivia Burton offer a chargeable battery replacement service.
Please contact Olivia Burton's Customer Care team for more
details.
Please kindly note that battery replacements are not covered
under warranty.
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