De'LonghiEC9355M La Specialista Prestigio Espresso Machine , 1.3L, Stainless Steel,Silver

In August 2023, we purchased a De Longhi La Specialista Prestigio EC9355M espresso machine on Amazon. After 16 months, after a descaling cycle, the machine stopped working: the brewing unit and milk frother lost pressure and heating power, the steam light flashed for about a minute, and the machine then went into a warning mode displaying a red triangle. Troubleshooting, including repeating the descaling process, was unsuccessful. We suspected a clogged water line or a defective pressure pump, possibly due to loose particles from the descaling.First, we contacted the local De Longhi service, but the official provider for our area listed on the De Longhi website told us they would not repair or service this De Longhi model at all and did not offer any alternatives or help. We then contacted De Longhi directly through their website, expecting warranty protection due to the previous online registration. Although De Longhi initially clearly confirmed registration and warranty protection via email, they later rejected the warranty claim, citing the Amazon seller's non-certified status with De Longhi.We expressed our frustration at this, emphasizing that we had registered the machine as instructed and had even received written warranty confirmation from De Longhi. Frankly, we don't care at all how De Longhi as a company has organized its seller structure, as we have no control over it anyway. All we know is that we bought a semi-automatic espresso machine from Amazon, of course we don't know the status of every seller within De Longhi's internal corporate structure.We also wondered why a simple descaling performed according to De Longhi's own instructions would cause such a serious defect and why De Longhi refuses to provide any support when such a serious malfunction occurs on a relatively new machine, whether or not there is a valid warranty. Whether or not the Amazon seller was listed as a certified dealer internally at De Longhi had absolutely nothing to do with the nature of the malfunction. After sending a few emails back and forth with De Longhi's customer service department, De Longhi broke off communication and has not responded since.We would like to emphasize in this context that this was already our second La Specialista; the first one had exactly the same problem after only three weeks (after descaling loss of pressure when frothing milk or brewing coffee). Since the return window at Amazon was still open for our first La Specialista, we were able to return it and exchange it. Unfortunately, we were not so lucky with our second De Longhi espresso machine and found out that De Longhi does not keep its guarantee promise.From this experience, we conclude that De Longhi's warranty is unreliable after the Amazon return period has expired. In addition, the product quality of De Longhi espresso machines seem to be poor. We therefore can not recommend buying the De Longhi Specialista and are completely dissatisfied with De Longhi as a company.We have since purchased a different semi-automatic espresso machine, the Ninja Luxe Café Premier ES601. To our surprise, it brews an even better espresso than our De Longhi Specialista Prestige EC9355x did, when it was still working.

This is actually our second purchase of this coffee / espresso maker. We have one in our church for about a year making about 30 coffees every week. This machine has just been a workhorse. We decided to get one for the house when my wife got a promotion at work (she deserved this machine for sure!) My wife and I love the coffees it makes, and it is pretty easy to clean (compared to automatic machines which are a pain!) GREAT BUY!

The media could not be loaded. I can’t believe De’Longhi would sell such a terrible product. If you look online, you’ll see this machine has a common issue with the water system getting airlocked. When you first try to set it up, the water doesn’t flow properly because of an air bubble, and the machine just doesn’t work. And guess what? De’Longhi doesn’t mention this problem anywhere, and they’ve never bothered to fix it. Thousands of people are complaining about it online, but you’ll never hear about it from the company.Here’s the “fix”: you have to press the tea button repeatedly until the airlock clears. For me, it took 56 presses—and sometimes it takes even more. I spent two hours dealing with this mess, just trying to get the machine to work.Finally, after all that, I was ready to make a coffee. But as soon as I inserted the portafilter, the grinder broke halfway through. This $900 espresso machine, and I still haven’t had a single cup of coffee yet. Oh, and this happened right before Christmas.I contacted the seller to return the machine, but they just told me to go through De'Longhi’s warranty process. No help, no real customer service—just the runaround.Do yourself a favor and avoid this product. It’s not worth your time or money. It’s a broken machine, and the company doesn’t care. Just buy Breville instead.

Excellent product, very good service and fast shipping.