TISSOTChemin des Tourelles Powermatic 80 39 mm
F**E
Nice watch, poor support
DO NOT PURCHASE THIS FROM AMAZON.My wife bought me this watch for Christmas. I LOVE the watch, but the support is abysmal. Amazon did not provide an International Warranty Card, so I contacted Tissot. They told me to contact the retailer (Amazon). So I contacted Amazon. They told me to contact Tissot. I said that I had, and they said it is the responsibility of the retailer to provide the warranty card. So they said (again) contact the manufacturer. I said I DID and they said to contact Amazon. And they (Amazon 'Customer support') said "I'm sorry we don't have any options."Fortunately I got to this point before the deadline for returning the watch. The Customer Service person I dealt with processed a return request for me and the watch will be on its way back to Amazon this afternoon. I will also be writing to Tissot to tell them about how their US retailer supports their customers.The only thing large corporations care about is money, so the only way to get their attention is to withhold that. I will never make an important purchase from Amazon again, and I will make sure that all my friends are aware of this experience - hopefully they will also take their business elsewhere.
G**F
Great watch with one caveat
This is a good looking everyday watch that keeps excellent time. My one criticism is that Tissot uses a “butterfly clasp” on the band, this is my second Tissot watch with this feature, and they should discontinue this practice. I’m guessing they use it because they believe it gives the watch an upscale look, but the clasp is bulky, clumsy to use and looks cheap. At the very least, Tissot should also include a conventional buckle with the watch so the purchaser has a choice.
Trustpilot
1 day ago
2 months ago